Effective Date: 19-01-2025

Welcome to Coolanna (https://coolanna.com/). By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Introduction

These Terms and Conditions govern your use of Coolanna’s website and services. By using this website, you acknowledge and agree to these terms in full. If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

You must be at least 18 years old or have the consent of a legal guardian to make purchases or use our services. By using our website, you confirm that you meet these eligibility requirements.

3. Products and Services

a. Product Descriptions

We strive to provide accurate descriptions of our products, including t-shirts, water bottles, containers, Murabba, Gulkand, and other items. However, we do not guarantee that product descriptions or images are error-free, complete, or current.

b. Pricing

All prices listed are in Rupee and are subject to change without prior notice. Taxes and shipping charges may apply based on your location.

c. Availability

We reserve the right to limit the quantities of products available for purchase. We also reserve the right to discontinue any product at any time.

4. User Accounts

a. Account Creation

To access certain features or make purchases, you may need to create an account. You agree to provide accurate and complete information when registering.

b. Account Security

You are responsible for maintaining the confidentiality of your account credentials. Coolanna will not be liable for any unauthorized access or use of your account.

5. Payments and Orders

a. Payment Methods

We accept payments through secure third-party providers. By placing an order, you authorize us to charge your selected payment method.

b. Order Confirmation

Once an order is placed, you will receive a confirmation email. However, we reserve the right to cancel or refuse any order due to errors, stock unavailability, or fraudulent activity.

c. Returns and Refunds

Please refer to our Return and Refund Policy for details on how to return items and request refunds.

6. Intellectual Property

All content on the Coolanna website, including text, images, logos, and designs, is the property of Coolanna and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written consent from Coolanna.

7. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Interfere with the website’s security or functionality.
• Misrepresent your identity or affiliation.
• Upload malicious software or harm the website.

8. Limitation of Liability

Coolanna will not be liable for any damages arising from your use of the website or inability to access the website. This includes, but is not limited to, direct, indirect, incidental, and consequential damages.

9. Indemnification

You agree to indemnify and hold Coolanna harmless from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms and Conditions.

10. Changes to Terms

Coolanna reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website indicates your acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. Any disputes arising from these terms will be resolved in the courts of [Insert Jurisdiction].

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Coolanna Customer Support
Email: support@coolanna.com