Effective Date: 19-01-2025
At Coolanna, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund process subject to the terms outlined below.
1. Eligibility for Refunds
To be eligible for a refund:
- The item(s) must be unused, in their original condition, and returned with all original packaging, tags, and accessories.
- A refund request must be initiated within 10 Days of receiving the product.
- Proof of purchase, such as the order number or receipt, is required.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Perishable goods like Murabba and Gulkand.
- Customized or personalized products.
- Items purchased on clearance or as part of a special sale (unless damaged or defective).
- Products damaged due to improper use, handling, or storage.
3. Refund Process
a. Initiating a Refund Request
- Contact our customer support team at support@coolanna.com or call 7427025048 to begin the refund process.
- Provide your order details and reason for the refund request.
b. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Ensure the item is securely packaged to prevent damage during transit.
- Ship the item to the return address provided by our customer support team.
c. Inspection and Approval
- Once we receive the returned item, it will be inspected.
- If the item meets the refund eligibility criteria, your refund will be processed.
4. Refund Timeline
- Approved refunds will be processed within 10 Days after the returned item is received and inspected.
- The refund will be issued to the original payment method.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 24 hours of delivery. We will arrange for a replacement, repair, or refund at no additional cost to you.
6. Cancellations
Orders can be canceled before they are shipped. If your order has already been shipped, you may need to initiate a return instead.
7. Contact Us
For any questions or concerns about our Refund Policy, please reach out:
Coolanna Customer Support