Effective Date: 19-01-2025

At Coolanna, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund process subject to the terms outlined below.

1. Eligibility for Refunds

To be eligible for a refund:

  • The item(s) must be unused, in their original condition, and returned with all original packaging, tags, and accessories.
  • A refund request must be initiated within 10 Days of receiving the product.
  • Proof of purchase, such as the order number or receipt, is required.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Perishable goods like Murabba and Gulkand.
  • Customized or personalized products.
  • Items purchased on clearance or as part of a special sale (unless damaged or defective).
  • Products damaged due to improper use, handling, or storage.

3. Refund Process

a. Initiating a Refund Request

  • Contact our customer support team at support@coolanna.com or call 7427025048 to begin the refund process.
  • Provide your order details and reason for the refund request.

b. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Ensure the item is securely packaged to prevent damage during transit.
  • Ship the item to the return address provided by our customer support team.

c. Inspection and Approval

  • Once we receive the returned item, it will be inspected.
  • If the item meets the refund eligibility criteria, your refund will be processed.

4. Refund Timeline

  • Approved refunds will be processed within 10 Days after the returned item is received and inspected.
  • The refund will be issued to the original payment method.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 24 hours of delivery. We will arrange for a replacement, repair, or refund at no additional cost to you.

6. Cancellations

Orders can be canceled before they are shipped. If your order has already been shipped, you may need to initiate a return instead.

7. Contact Us

For any questions or concerns about our Refund Policy, please reach out:

Coolanna Customer Support